Perioperative Scheduler - Neurosurgery

Rush University Medical Center - Chicago, IL

Full-time

Chicago, IL

Hospitals

About the position

The Perioperative Scheduler for Neurosurgery at Rush University Medical Center is responsible for coordinating surgical appointments and acting as a liaison between patients, department staff, and operating room teams. This role is essential in ensuring effective communication and scheduling processes, aligning with the hospital's mission and values.

Responsibilities

• Schedules, reschedules, or cancels surgical appointments.
• Communicates with all surgical candidates to set up appointments and provide information about pre-operative requirements.
• Coordinates surgical scheduling information flow into and out of the clinic.
• Maintains direct communication with key OR staff.
• Contacts outside agencies to retrieve insurance preauthorization and other medical documentation.
• Keeps an open line of communication with scheduled patients and medical staff.
• Solves surgical scheduling problems by seeking out appropriate resources.
• Answers telephone calls efficiently and courteously.
• Provides information as requested or routes calls appropriately.
• Updates electronic medical records appropriately.
• Works as part of the surgical scheduling team and accepts other duties as requested.
• Handles various office details including retrieving and sending mail, preparation of surgical documents, and filing documentation into medical records.
• Exemplifies professionalism in all communications with staff and outside contacts.
• Performs duties to assist the medical staff independently at the direction of management.

Requirements

• High School Diploma.
• Manual dexterity, effective communication, precision and accuracy.
• Intermediate knowledge of Microsoft Office Suite; Epic software knowledge is an advantage.
• Ability to communicate well with patients and all levels of staff.
• Able to manage multiple tasks simultaneously.
• Works well individually and as part of a team.

Nice-to-haves

• Certified Medical Assistant experience.
• Three years of medical office experience.
• Experience obtaining prior authorizations & knowledge of insurance authorization processes.