Performance Programs Manager | Quality Safety-Risk Management

Monument Health Rapid City Hospital•Rapid City, SD

6d•Onsite

About The Position

The program manager role facilitates strategic oversight and governance of clinical registries, Centers of Excellence, and certifications across the health system. The program manager works closely with operational leaders, medical staff, and the quality committee of the board to evaluate existing and newly requested programs, analyze resource efficiency, and leverage data to promote quality. The program manager serves as the primary liaison for program development, standardization, and performance optimization.

Requirements

Bachelor’s degree in relevant field or combination of related education and/or experience may be considered to satisfy this requirement

Nice To Haves

1+ years of Audit/Compliance Experience
3+ years of Quality Assurance/Improvement Experience
1+ years Clinical Experience

Responsibilities

Serve as system-wide program manager and resource for all clinical registries, Centers of Excellence, and certification programs.
Build and maintain governance structure to ensure operational support for all programs.
Develop and maintain system-wide strategic plan aligning with organizational priorities.
Maintain current knowledge of existing and potential program opportunities.
Facilitate analysis, evaluation, and establishment of new programs.
Collaborate with appropriate departments to ensure adequate IT, data, clinical, and administrative support for program implementation and sustainment.
Prepare reports and dashboards for leadership, medical staff, and governing boards.
Facilitate discussions with medical staff leveraging the use of registry data to support medical staff quality (OPPE, FPPE, QA/QI).
Collaborate with Manager Provider and Clinical Outreach to include appropriate data in recruiting conversations.
Establish productivity standards and operational metrics for staff responsible for these outputs.
Implement systems-thinking to understand interdependencies and organizational impact of existing and requested programs.
Work effectively with physicians, clinical staff, and executive leadership.
Demonstrate strong organizational and project management skills with ability to manage multiple priorities across various programs and sites.
Effectively communicate program requirements, data, and needs to operational departments, leadership, medical staff, and governing boards.