Performance Operations Support Associate

U.S. Bank • Owensboro, KY

2d • $20 - $21 • Hybrid

About The Position

Performance Operations Support Associates provide operational and administrative support for mortgage loan audit activities. This role helps ensure loan data, billing information, and supporting documentation are accurate, complete, and aligned with internal procedures and quality standards. The position supports servicing readiness through detailed file review, discrepancy identification, data maintenance, and exception processing in a production-based environment.

Requirements

• High school diploma or equivalent
• Two to four years of experience in business and general office environment
• Demonstrated ability to perform detailed, accurate work in an operations, administrative, or production-based environment.
• Strong attention to detail and ability to identify errors or discrepancies within documents and data.
• Ability to follow established procedures, meet quality expectations, and manage time effectively.
• Willingness to learn multiple functions and adapt to changing business needs.
• Effective verbal and written communication skills and ability to work collaboratively across teams.
• Experience reviewing loan files, financial documents, billing information, or other regulated documentation.
• Experience with audit, quality review, operations support, or exception processing activities.
• Comfort working with multiple systems, reports, and document images to complete research and validation tasks.

Nice To Haves

• Experience in mortgage servicing, loan operations, or a related financial services environment.

Responsibilities

• Review non-consumer mortgage loan files to identify discrepancies between system data and supporting documentation.
• Complete billing statement updates and audit activities to support servicing readiness and operational accuracy.
• Perform data entry, data maintenance, record keeping, tracking, research, and exception processing.
• Use internal systems and tools to validate information, resolve discrepancies, and maintain accurate loan records.
• Support compliance with internal policies, procedures, and applicable regulatory standards.
• Maintain quality and productivity standards in a production-based environment.
• Adapt to shifting business priorities and support different functions across the department as needed.
• Partner with team members, quality assurance partners, and leadership to promote accurate and timely work execution.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED