Performance & Integration Lead

Toromont Cat • Concord, ON

1d • CA$78,705 - CA$98,380 • Hybrid

About The Position

Oversee the implementation and optimization of mining technology solutions across assigned sites, acting as the primary customer contact. This role leads field technicians, manages site-level execution, and ensures performance targets are met through proactive support, training, and cross-functional coordination.

Requirements

• 3 to 6 years of experience
• 2-4 years of team supervision
• An education background in Engineering (Mechanical, Electrical, Computer, IT, Other)

Nice To Haves

• P.Eng/PMP considered an asset

Responsibilities

• Project Manage installations, commissioning, and implementation of MineStar Solutions (hardware/software/calibration/processes) and ensure delivery of scope within timeline and budget.
• Involve and collaborate with the Caterpillar System Engineering team during Field follow and NPI projects to verify hardware installations, system configurations, documentation and integrity of overall solution is aligned.
• Serve as Site Performance Manager and primary point of contact with the customer.
• Escalate and collaborate with Caterpillar teams to resolve software issues and system defects through the case management system and regular meetings.
• Suggest and/or implement corrective actions; engaging with customer and service teams as necessary.
• Manage customer communication funnel from the technical support team.
• Mentor, coach, and train field technicians.
• Collaborate with internal and external teams to identify training opportunities and provide SME-level training, on-the-job training and other means of knowledge transfer to Toromont Teams (Mining Technology and branches) as well as customers.
• Coordinate cross-functional efforts between underground/surface teams.

Benefits

• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level