Per Diem Patient Experience Rep - Peabody (onsite)

Boston Children's Hospital - Peabody, MA

Part-time

Remote - Peabody, MA

Hospitals

About the position

At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. This position will be scheduled Monday and Tuesday 9am - 5:30 with additional per diem coverage. This Patient Experience Representative is 100% in office and will be responsible for managing patient encounters, providing positive and effective customer service that supports unit operations, collaborating with referring providers and practices, obtaining required authorizations to compile patient and staff schedules, and scheduling patients to support the patient encounter. In addition, the role includes greeting and directing patients, families, and visitors, monitoring the daily schedule and coordinating flow with clinicians/supervisor, reconciling payments and preparing deposits, and providing a record of transactions in Hospital systems. The representative will also facilitate and direct communication with Financial Counseling, record and forward messages, triage calls for urgent information or services, and provide routine clerical support as needed.

Responsibilities

• Providing positive and effective customer service that supports unit operations.
• Collaborating with referring providers and practices.
• Obtaining required authorizations to compile patient and staff schedules.
• Scheduling patients and supporting the patient encounter.
• Greeting and directing patients, families, and visitors.
• Monitoring daily schedule and coordinating flow with clinicians/supervisor.
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems.
• Facilitating and directing communication with Financial Counseling.
• Recording and forwarding messages, triaging calls for urgent information or services, initiating calls for emergency services.
• Providing routine clerical support as needed.

Requirements

• A high school level of education, Bachelor's Degree preferred.
• Prior customer service or administrative experience preferred.
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• The ability to work with diverse internal and external constituencies.