Boston Children's Hospital - Boston, MA
posted 2 months ago
Part-time - Entry Level
Boston, MA
Hospitals
About the position
The Patient Experience Representative for the NICU at Boston Children's Hospital is a part-time, per diem role focused on enhancing patient encounters through effective customer service and administrative support. This position requires in-office presence and involves scheduling, greeting patients, and facilitating communication between patients and healthcare providers.
Responsibilities
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring providers and practices
- Obtaining required authorizations to compile patient and staff schedules
- Scheduling patients and supporting the patient encounter
- Greeting and directing patients, families, and visitors
- Monitoring daily schedule and coordinating flow with clinicians/supervisor
- Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
- Facilitating and directing communication with Financial Counseling
- Recording and forwarding messages, triaging calls for urgent information or services, initiating calls for emergency services
- Providing routine clerical support as needed
- Admin support for admissions, discharges, and transfers
- Reconciliation of patient charts during admissions and discharges
- Updating and reconciling the Patient Monitoring System upon admission, discharges, and transfers.
Requirements
- A high school level of education, Bachelor's Degree preferred
- Prior customer service or administrative experience preferred
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- The ability to work with diverse internal and external constituencies.
Benefits
- Flexible schedules
- Affordable health, vision, and dental insurance
- Child care and student loan subsidies
- Generous levels of time off
- 403(b) Retirement Savings plan
- Pension
- Tuition and certain License and Certification Reimbursement
- Cell phone plan discounts
- Discounted rates on T-passes
