PEO Client Advocate

$50,544 - $72,197/Yr

Paychex - Saint Petersburg, FL

Full-time

Saint Petersburg, FL

Professional, Scientific, and Technical Services

About the position

The PEO Client Advocate serves as the primary client service owner, focusing on client retention, satisfaction, and revenue growth. This role involves collaborating with internal partners and leadership to address client concerns and enhance the overall client experience, positioning Paychex as a leading provider of human resource services in the marketplace.

Responsibilities

• Perform an in-depth business needs analysis during client interactions and through business assessments and action plans.
• Evaluate a client's suite of products and make recommendations to ensure their business needs are met and promote revenue growth and retention.
• Serve as a liaison between clients and the PEO to resolve client concerns, escalate issues where appropriate, and ensure clients' requests and questions are addressed.
• Ensure ongoing client satisfaction and high client retention by leveraging the PEO value proposition and participating in client satisfaction and retention-oriented programs.
• Maintain current knowledge of Paychex products and services and ensure that the client understands the full value of our PEO offerings by providing client education.
• Partner and work directly with members of the leadership team to research and resolve high-level client concerns.
• Initiate and foster process improvement through partnership in all areas and levels of the organization.
• Act as a lead and participant in team and service initiatives.

Requirements

• Associate's Degree - Required
• Bachelor's Degree - Preferred
• 3 years of experience in relationship management or customer service experience role.
• Strong verbal communication and listening skills.
• Demonstrates time management and priority setting skills.
• Ability to build strong customer relationships.

Benefits

• Competitive hourly pay range of $24.30 - $34.71 based on experience and qualifications.