Volunteers of America - Chesapeakeposted 4 months ago
Raleigh, NC
Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Peer Mentor provides direct outreach and pre-screening to potential individuals interested in enrolling in the Supportive Services for Veteran Families Program. Qualified candidate must possess a clear understanding of the service delivery system and the resources available for veterans and their families. Individual will provide peer support, mentoring, and coaching to SSVF program participants to help them access and navigate community and veteran resources. This individual will also serve as a quality assurance representative to veteran households accessing SSVF funds and participate as a member of the strengths-based Case Management team.

Responsibilities

  • Identify locations frequented by potential veteran applicants (including veteran family members)
  • Provide direct outreach to veterans and their families in their naturally occurring environments (i.e. home visits and community visits)
  • Engage and build rapport with target population
  • Provide identification of and pre-screening for eligibility of potential applicants
  • Coordinate initial screening and assessment with Case Management team
  • Participate in Stand Downs and other VA/community outreach activities
  • Provide client access to services and community resources as needed
  • Provide peer support, mentoring, and coaching to SSVF participants through assistance in navigating and accessing veteran and mainstream resources
  • Accompany veterans to appointments, when appropriate
  • Provide peer support and mentoring in securing permanent housing
  • Facilitate discussion and training in peer groups, as determined by the Case Management team
  • Monitor and document participation, progress, referrals, and services provided to participant
  • Assist Case Management team in preparing discharge plans and follow-up contact with SSVF program participants
  • Complete paperwork and data reports as requested by the Program Team including use of HMIS
  • Attend agency, community, and supervisory meetings, as needed
  • Maintain working relationships with community agencies to provide comprehensive services to participants
  • Maintain working relationships with veteran serving organizations
  • Attend in-service trainings and outside conferences/workshops, as requested by the Program Manager
  • Comply with all applicable training requirements
  • Comply with all company safety, personnel and operational policies and procedures
  • Comply with work schedule to ensure effective operations of Agency programs
  • Contributes positively as a member of a productive and cooperative team
  • Performs other duties as necessary

Requirements

  • Able to speak, write and understand English
  • Possess basic computer skills
  • Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups
  • Flexible work schedule including evenings, nights, weekends and holidays
  • Ability to set appropriate limits, work under deadlines and multi-task
  • Ability to organize, prioritize, self-motivate, and deliver results
  • Excellent communication and listening skills
  • Possess strong work ethics
  • Successfully pass Law Enforcement background screening
  • Valid North Carolina driver's license if driving an agency vehicle or a personal vehicle for company business
  • Must have reliable transportation
  • Participate in Agency Performance Quality Improvement (PQI) program and Accreditation/ Reaccreditation process
  • Mission-driven attitude supplemented with integrity and passion
  • Adherence to the highest ethical standards, personally and professionally
  • A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance

Nice-to-haves

  • Basic knowledge of the resources in the community available for the veteran population, especially services and programs offered by the VA
  • Have basic knowledge of severe and persistent mental illness and substance abuse
  • Ability to form partnerships in the community and seek out community resources
  • Strong oral and written communications
  • Strong organizational, time management, and data management skills
  • Proven ability to work effectively both individually and as part of a team
  • Ability to multi-task and problem solve under pressure
  • Ability to provide positive customer service to difficult populations
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