JG Wentworth - King Of Prussia, PA

posted 10 days ago

Full-time
King Of Prussia, PA
Administrative and Support Services

About the position

As a Payments Specialist, you will support clients on an ongoing basis by reviewing update requests to payments schedules and enrolled debts, ensuring payments are made accurately and on time to creditors for active settlements and working with creditors to resolve escalations or exception requests. Every aspect of the position centers on providing a great customer experience and maintaining high levels of satisfaction and program success.

Responsibilities

  • Use our CRM to manage client accounts and document updates with detail and clarity
  • Review and process plan changes when active settlements are in place to make sure the changes do not cause any negative impact
  • Review and process program change requests to add or remove enrolled debts to ensure compliance with enrollment guidelines
  • Review all internal and external reporting for payment escalations that need to be resolved with client or creditor
  • Work externally with our escrow teams and creditors to resolve any payment issues or discrepancies
  • Review settlements to ensure everything is in line per creditor agreement
  • Resolve broken settlements with creditors via phone and email
  • Assist Negotiations in locking down creditor settlements
  • Communicate clearly and effectively with internal teams to resolve client requests

Requirements

  • Experience in banking, finance or Bachelor's degree
  • Demonstrated written and verbal communication skills
  • Strong problem-solving skills
  • Ability to think critically and analyze risk
  • Ability to multi-task and work in a fast-paced environment
  • Ability to work independently
  • Attention to detail, thoroughness and accuracy are required
  • Proficiency in the use of Microsoft Office applications (Word, Excel, Outlook and Adobe)

Benefits

  • Full Medical/Vision/Dental Benefits
  • 401K with Company Match
  • Flexible Hybrid- as per manager approval, after training & probationary period
  • 15 Days PTO
  • Paid Vacations & Holidays
  • An Unmatched Company Culture
  • On-Site Gym & Gym Membership Reimbursement
  • Employee Referral Bonuses
  • Public Transportation Discounts
  • Company Happy Hours
  • Business Casual Dress Code
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