About the position
The Payment Operations Specialist III plays a crucial role in supporting the Payment Operations team by managing various activities related to Payment Operations products. This position primarily focuses on reconcilements, daily operations support, customer inquiries, transaction processing, and maintaining customer files. The specialist is expected to work from 8 AM to 4:30 PM, Monday through Friday, ensuring that all tasks are completed efficiently and accurately. In this role, the specialist serves as a resource for Payment Operations Specialist I and II, addressing more complex questions and transactions that require in-depth research. Frequent interaction with corporate customers and internal lead and supervisory staff is essential, as the specialist must ensure that all deadlines are met daily. The position also involves answering inquiries from customers, branches, and department employees, as well as training junior employees and updating staff on new procedures. The specialist is responsible for reviewing items and reporting quality issues, acting as a backup to the Payment Operations Lead when necessary, and contributing to procedural changes as needed. Additionally, the specialist prepares customer statements and supports various departments and areas/products as required. The role demands a high level of attention to detail, strong organizational skills, and the ability to work independently while functioning effectively within a team. Time management and meeting deadlines are critical components of this position, as is the ability to mentor and serve as a resource for less experienced staff.
Responsibilities
- Assist the Payment Operations team in all activities involving Payment Operations products.
- Focus on reconcilements, daily operations support, customer inquiries, transaction processing, and maintaining customer files.
- Serve as a resource to Payment Operations Specialist I & II.
- Research complex questions and transactions that cannot be resolved quickly.
- Ensure deadlines are met on a daily basis.
- Answer questions for customers, branches, and department employees.
- Train junior employees and update staff on new procedures.
- Review items and report quality issues to the appropriate level.
- Act as backup to Payment Operations Lead when necessary.
- Contribute to procedural changes as needed.
- Prepare customer statements as needed.
- Support various departments and areas/products when needed.
- Answer Payment Operations questions for department employees and internal staff.
Requirements
- High School Diploma or equivalent experience.
- 2-3 years of related experience in Payment Operations.
- Knowledge of Payment Operations industry, including systems, products, and services.
- Developing knowledge of Payment Operations product implementation practices.
- Strong customer service skills, including the ability to identify client issues and research skills.
- Excellent PC skills, including proven knowledge of Windows and ability to operate standard office equipment.
- Strong communication skills, both verbal and written.
- Ability to mentor and serve as a resource to Payment Operations Specialist I & II.
Nice-to-haves
- Experience in back office operations.
- Strong attention to detail.
- Excellent organizational skills.
- Ability to work independently and as part of a team.
- Effective time management skills.
Benefits
- Base salary and variable compensation/incentive awards.
- Health and well-being benefits.
- Savings and retirement programs.
- Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
- Banking benefits and discounts.
- Career development opportunities.
- Reward and recognition programs.
