Patient Support Specialist

Emergeortho - Wilmington, NC

Full-time

Wilmington, NC

Ambulatory Health Care Services

About the position

The Patient Support Specialist at EmergeOrtho plays a crucial role in providing exceptional customer service and support to patients visiting the orthopedic practice. This position involves greeting patients, checking them in for appointments, verifying insurance eligibility, and ensuring a smooth and efficient office operation. The specialist is responsible for maintaining patient records, managing appointment schedules, and contributing to a positive patient experience in a fast-paced environment.

Responsibilities

• Greeting patients and visitors in person or on the telephone.
• Checking in patients for appointments by confirming appointment times and reviewing demographics.
• Verifying insurance eligibility and collecting due balances, deposits, and co-payments.
• Completing assigned daily reports to maintain office efficiency.
• Scheduling appointments in person or by telephone to optimize patient satisfaction and provider time.
• Maintaining a pleasant and cooperative demeanor while performing all duties.
• Anticipating patients' anxieties and answering their questions to comfort them.
• Maintaining patient accounts by obtaining, recording, and updating personal and financial information.
• Maintaining business office inventory and equipment by checking stock and placing orders for supplies.
• Responding to emergencies and helping patients in distress.

Requirements

• High school diploma or GED or equivalent previous experience.
• Sound communication skills.
• Excellent customer service skills.
• Experience as a check-in specialist is recommended but not required.
• Knowledge of insurance guidelines and insurance entry.
• Experience in financial collections is recommended but not required.
• Ability to handle high patient volumes.
• Ability to maintain composure in stressful situations.
• Ability to multi-task and prioritize.

Nice-to-haves

• Previous experience as a check-in specialist.
• Experience in financial collections.