Patient Services Specialist I

CAROLINA ASTHMA AND ALLERGY CENTER MASTER•Matthews, NC

1d•Onsite

About The Position

A nonexempt, clerical position responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner and greeting/assisting visitors in the same manner. This role involves various patient check-in and check-out procedures, insurance verification, appointment management, and administrative tasks within a healthcare environment.

Requirements

High school diploma or equivalent.
One year of experience in customer service or reception, preferably in a health care environment.
Knowledge of medical terminology and organization services.
Knowledge of individual responsibilities to accurately direct callers.
Ability to use multi-line phone system, including transferring calls and paging.
Adequate hearing to answer phone and speak with patients.
Ability to speak clearly and loudly enough to be heard by callers and patients.
Elicits appropriate information to route calls to the appropriate person.
Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls.
Use of standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Responsibilities

Receiving incoming telephone calls in a prompt, courteous, and professional manner.
Greeting and assisting visitors in a prompt, courteous, and professional manner.
Patient Check-In including reception, registration, updates, etc.
Verifying vaccine reorders.
Running daily reports at the end of the shift (balancing monies, charges and kept appointments).
Daily count and reconciliation of Petty Cash.
Patient Check-Out including collecting of co-pays, past due balances, etc.
Posting and accepting charges in EHR, verifying the number of units, diagnose codes, and rendering.
Monitoring patients waiting area to avoid excessive wait times.
Advising nurse(s) of patient additions/deletions to schedule.
Insurance verification (verify insurance with patient, obtaining insurance cards and make copies).
Creating patient appointment reminder calls.
Answering patient questions and concerns by providing accurate and helpful information.
Answering/Screening/Forwarding incoming calls.
Opening, sorting, delivering and collecting mail.
Educating patients on shot room protocol.
Ensuring patient waiting area is neat and organized.
Assisting with scheduling, canceling, and rescheduling of patient appointments as needed.
Posting payments.
Working miscellaneous project(s) as directed by management.
Handling medical record responsibilities (for outlying staff).
Closing out credit card machine (for outlying staff).
Maintaining petty cash and receipts (for outlying staff).