The Iowa Clinic, P.C - West Des Moines, IA
posted 6 days ago
About the position
Looking for a career where you love what you do and who you do it with? You're in the right place. Healthcare here is different - we're locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you'll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we're committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place. Think you've got what it takes to join our TIC team? Keep reading… A day in the life… Wondering what a day in the life of a Patient Services Specialist at The Iowa Clinic might look like? Arrive at work in the morning - no night shifts here! And bonus - since we allow you to "dress for your day", you can wear jeans when your schedule allows! Provide exceptional patient service by answering patient phone calls, clinical inquiries and billing inquiries from the incoming multi-line telephone system in a call center setting. Be a master of multitasking and answer patient questions multi-line live chat system. Review, audit, and monitor all incoming appointments and payments made from the online system to ensure patients have an exceptional and easy healthcare experience. Work as a part of team that supports clinical staff and physicians in doing what they do best - providing excellent healthcare. Participate in a department potluck or team building activity over lunch. Visit The Iowa Clinic intranet to see what volunteer opportunities are available to you this month and read what is happening around the clinic. Be a positive, professional representative of The Iowa Clinic. Leave in the evening - hooray for working standard clinic hours!
Responsibilities
- Provide exceptional patient service by answering patient phone calls, clinical inquiries and billing inquiries from the incoming multi-line telephone system in a call center setting.
- Answer patient questions via a multi-line live chat system.
- Review, audit, and monitor all incoming appointments and payments made from the online system.
- Support clinical staff and physicians in providing excellent healthcare.
- Participate in department potlucks or team building activities.
- Engage with volunteer opportunities and stay informed about clinic happenings.
- Represent The Iowa Clinic positively and professionally.
Requirements
- High school diploma or equivalent
- Exceptional customer service skills
- Effective communication skills
- A positive and team-oriented attitude
Nice-to-haves
- Experience using a multi-line telephone system in a call center setting
- Desire to exceed people's expectations
- Enjoyment of a fun work environment
- Ability to find meaningful connections
Benefits
- One of the best 401(k) programs in central Iowa, including employer match and profit sharing
- Employee incentives to share in the Clinic's success
- Generous PTO accruals and paid holidays
- Health, dental and vision insurance
- Quarterly volunteer opportunities through a variety of local nonprofits
- Opportunities to have fun with colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night
- Monthly departmental celebrations, casual dress code and clinic-wide competitions
- Employee rewards and recognition program
- Health and wellness program with up to $350/year in incentives
- Employee feedback surveys
- All employee meetings, team huddles and transparent communication
