Patient Services Representative Orthopedic

Corewell Health • Grand Rapids, MI

2d • Onsite

About The Position

Join our fast-paced, patient-centered orthopedic team where every interaction matters. The Patient Service Representative plays a critical role in creating an exceptional patient experience through accurate and efficient registration, scheduling, and timely document management. The ideal candidate is adaptable, service-driven, and thrives in a high-volume environment while balancing multiple responsibilities. We are seeking a team member who embraces continuous improvement while delivering outstanding customer service to patients, families, and care teams every time.

Requirements

• High School Diploma or equivalent
• As part of our hiring process, you may be invited to complete an initial screening using an AI‑enabled voice agent. This screening focuses on job‑related qualifications and is reviewed by our hiring team as one part of the overall evaluation process. The voice agent provides the opportunity for applicants to respond at a time that works best for them. The voice agent works 24/7 - just like healthcare!

Nice To Haves

• Adaptable
• Service-driven
• Thrives in high-volume environment
• Balances multiple responsibilities
• Embraces continuous improvement

Responsibilities

• Serves as a concierge - greets and communicates with patients or visitors.
• Performs clerical functions, including, but not limited to: answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply deliveries, and processes registration reports.
• Responsible for identifying and reminding patients of health maintenance gaps.
• Documents patient phone calls in EHR for call routing / resolution.
• Performs patient registration and check-in, confirms patient demographic and insurance information; assists patients with self-registration and arrival.
• Performs patient check-out: schedules follow-up appointments or confirms future appointments.
• Maintains patient medical records according to standards; uploads Right Fax documents into EPIC.
• Responsible for basic EMR/EHR scanning.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED