Patient Services Representative
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As a Patient Services Representative, you will be working in a collaborative office environment alongside other medical professionals.
Requirements
- High School Diploma/GED
- 1+ years of customer service-related experience
Nice To Haves
- 1+ years of experience in a medical office or medical environment
- Previous experience with medical insurance, experience in medical billing
- Prior experience with EPIC computer applications
- Working knowledge of medical terminology
Responsibilities
- Greet patients as they arrive and manage wait time
- Assist patients with intake processes including copying required documents
- Collect co-payments, co-insurance and deductibles and issues receipts
- Manage cashier box and daily deposits according to company policies
- Process walk-in patients and visitors
- Scheduling and rescheduling appointments
- Manage medical records (maintains, files/scans, prepares for schedule)
- Ensure all correspondence is scanned and/or filed in timely manner
- Process requests for medical records release and maintain appropriate logs, etc
- Perform all other related duties as assigned
Benefits
- Competitive base pay
- Full and comprehensive benefit program
- Performance rewards
- Paid Time Off which you start to accrue with your first pay period
- 8 Paid Holidays
- Medical Plan options
- Health Spending Account
- Health Saving account
- Dental, Vision, Life& AD&D Insurance
- Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan
- Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
