Patient Services Representative (New Windsor Office)

Cornerstone Family Healthcare - New Windsor, NY

Full-time - Entry Level

New Windsor, NY

About the position

Cornerstone Family Healthcare is actively recruiting for Patient Services Representatives to join our growing team. The Patient Services Representative will perform general patient registration responsibilities and general office duties to support the operations of their respective department. This role involves demonstrating excellent customer service skills, greeting patients promptly, responding to requests, and ensuring a clean and orderly waiting area. The representative will also schedule, change, and cancel appointments, collect required documentation, verify insurance eligibility, and maintain confidentiality of all aspects of the center.

Responsibilities

• Demonstrates excellent customer service skills.
• Greets all patients promptly upon entering the patient waiting area, responds promptly and appropriately to their requests.
• Uses appropriate phone etiquette, treating all callers with courtesy and respect.
• Monitors the patient waiting area and ensures that it is kept clean and orderly.
• Schedules appointments, changes appointments, and cancels appointments as needed.
• Ensures that required documentation is collected for each patient; photo identification, insurance information, birth certificate (pediatrics), etc.
• Scans registration documents, patient identification, insurance card, and other required documentation to the practice management system.
• Verifies insurance eligibility and PCP for each patient at every visit and accurately enters data into the practice management system.
• Collects copayments and visit payments at the time of registration.
• Completes all no-show follow-up with the patient and documents appropriately in EMR.
• Confirms appointments for the following day.
• Is knowledgeable about the SFS policies and required documentation.
• Offers sliding fee scale to patients with no insurance.
• Follows CORNERSTONE policies and procedures to qualify patients for the SFS as necessary.
• Provides cross coverage in another department/site as needed.

Requirements

• High School Diploma or Equivalency
• At least one year of clerical experience
• Knowledge of data entry
• Pleasant telephone manner and ability to work under pressure
• Bilingual is a must

Benefits

• Competitive salaries
• Health Benefits
• Retirement plan
• Paid Time Off
• Sick Time
• Flexible Spending
• Dependent Care
• Paid Holidays