Patient Services Rep

About the position

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey.

Responsibilities

• Ensure quality patient scheduling and positive telephone etiquette.
• Provide customer satisfaction in support of the mission of Cooper University Hospital.
• Serve as the front-line contact person for all incoming patients.
• Greet, register, schedule, collect point of service copays, and provide general information to patients and their families using AIDET.
• Be organized, take independent action, and project Cooper's values to both customers and co-workers.
• Serve as the patient's non-clinical navigator during discharge coordination.

Requirements

• Computer literate.
• Excellent communication and customer service skills.
• Some knowledge of medical insurances.
• Knowledge of IDX helpful.
• Experience in a medical environment strongly preferred.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Retirement plan