Patient Services Rep MA

Dignity Health Medical Group•Phoenix, AZ

4d•$19 - $24•Onsite

About The Position

Saint Joseph’s Hospital and Medical Center (SJHMC) in Phoenix, AZ, is a 571-bed nonprofit hospital founded over 125 years ago. It is a global destination for life-changing care, embracing patients with humankindness. SJHMC is a community dedicated to a mission of service and is a leader in specialized care, including the Barrow Neurological Institute (BNI), Norton Thoracic Institute (NTI), and a Level I Trauma Center. The hospital fosters a culture of excellence and well-being, promoting professional and personal growth, and is part of a network committed to global health and well-being. Over 20% of their patients travel internationally for specialized care. As a Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements. Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data. To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

Requirements

Must Reside in Arizona or Nevada
High School Graduate
Satisfactory completion of a formal Medical Assistant program or military training that is equivalent to an accredited Medical Assistant program
Minimum of two (2) years experience in a patient-focused healthcare environment
High volume multichannel contact center experience
Experience with computer systems, including office windows based programs and web based applications

Nice To Haves

Certified Medical Assistant AAMA

Responsibilities

Manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling.
Process referrals, authorizations, pre-registrations, and other clerical tasks.
Schedule and register patient appointments and/or provide information for other requests.
Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
Train and handle onboarding of new members to departmental standard operating processes, explanation of available services, tools, resources, and availability of providers.
Update patients of the status of their referral or authorizations.
Answer, screen, and process a high volume of incoming calls in a professional manner.
Directs patient access to the practice by scheduling and canceling patient appointments for multiple providers.
Utilize and adhere to a phone script, clinical decision trees and scheduling criteria following department guidelines.
Use independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.