Patient Services Manager - Food Service

About the position

Aramark Healthcare+ is seeking candidates for a Patient Services Manager position at The Children's Hospital of Philadelphia, a 550 bed pediatric hospital. The Patient Service Manager will support the Patient Services Operation in the Food & Nutrition Department and will be responsible for developing and executing dining solutions to meet patient and customer needs and tastes. This person will utilize technical training and interpret government mandated nutritional standards in the healthcare industry on food health to develop healthy menu implementation plans. Manages patient feeding, quality assurance and drives patient satisfaction scores.

Responsibilities

• Manages patient food service activities, complying with established standards
• Leads patient service staff to ensure meals are properly prepared and delivered to patients
• Conducts rounds on patients/departments
• Oversees the diet office, host/hostesses and the service ambassador program
• Record safety and sanitation compliance
• Supervises tray line operation and/or the room service program

Requirements

• Requires at least 1-2 year experience in a food service supervisor or management role
• Bachelor's degree or equivalent experience
• Healthcare patient services management experience required
• Experience managing, motivating and engaging a large workforce
• Proficiency with Microsoft Office programs required
• Excellent interpersonal, customer services and organizational skills required

Nice-to-haves

• Nutrition education and/or background preferred
• Experience managing a union workforce is a plus