Patient Services Manager 2

About the position

The Patient Services Manager 2 position will support food service for patients within the Appalachian Regional Healthcare System and be willing to travel between all 14 facilities depending on the business need. This leader will be responsible for a dynamic group of employees supporting patient meal delivery and satisfaction.

Responsibilities

• Evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction.
• Oversee Sodexo's Patient Dining Program and daily meal rounding inclusive of service recovery.
• Collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience.
• Perform tray assessments to ensure food quality and presentation and tray accuracy.
• Deliver high quality food service.
• Manage cash handling protocols & control procedures according to Sodexo policies.
• Mentor, develop, and retain frontline staff.
• Develop and maintain client and customer relationships.

Requirements

• Strong management skills and experience.
• The ability to successfully lead, develop and train a team.
• Ability to handle change and maintain professionalism in changing environments.
• Creative and effective problem-solving and project management skills.
• Proficient computer skills, highly organized, and detail-focused.
• A proven ability to set up processes, create efficiencies, and solve problems with little to no direction.

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement