Patient Services Coordinator
Flex HR•Lake Forest, IL
•Onsite
About The Position
At Forward Focus, our front desk isn’t just an administrative function — it’s where the patient experience begins. As a Patient Services Coordinator, you’ll be the first face patients see and the first voice they hear. This is a role where your personality is as important as your skills — and where you’ll feel the direct impact of your work every single day. We’re looking for someone who brings natural warmth, steady composure, and a genuine care for the people they serve.
Requirements
- Bachelor’s degree and a minimum of two years of work experience
- Proficiency with Microsoft Office Suite
- Excellent verbal and written communication skills
- Strong organizational skills with careful attention to detail
- Ability to manage multiple priorities while maintaining a positive, calm demeanor
- Committed to patient privacy and confidentiality in everything you do
Nice To Haves
- Experience with electronic medical record (EMR) systems preferred but not required
- A natural connector — people feel welcome and at ease around you
- Calm and patient, even during busy periods
- Proactive: you anticipate needs and solve small problems before they become big ones
- A team player who genuinely enjoys contributing to a shared mission
Responsibilities
- Welcome patients with genuine warmth, making them feel like valued members of the Forward Focus family
- Build personal relationships with patients over time — remembering their preferences and needs
- Guide new patients through the onboarding process, helping them feel at home in our practice
- Provide attentive, unhurried phone support for patients with a range of needs
- Schedule appointments while ensuring patients receive the time and attention they deserve
- Conduct reminder calls for upcoming appointments, including annual physical exams
- Answer incoming calls warmly and direct messages to the appropriate clinical team members
- Maintain patient records with meticulous attention to detail
- Process office visit fees accurately and discreetly
- Verify and update patient demographics and insurance information
- Support the clinical team through scanning, emailing, faxing, and other administrative tasks
Benefits
- Health and dental insurance
- 401(k) with matching
- Paid time off
- Consistent Monday–Friday schedule (8:00am -4:30pm) — no nights, no weekends
- Friday early finish at 3:00 PM
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
