Patient Services Associate (PSA) | 36 hours per week | ICU

About the position

The Patient Services Associate (PSA) provides basic patient care under the direction of a licensed nurse and performs a variety of clerical functions and tasks related to department specific needs. The PSA is responsible for delivering high quality care to various patient populations including Surgical, Geriatric, Medical/Surgical, Adult, Pediatric, Obstetric, Telemetry, and Psychiatric. Duties include monitoring patient safety, assisting in wound prevention, maintaining clean patient rooms, and documenting activities in the medical record.

Responsibilities

• Care for the restrained patient and monitor for safety, as directed by the licensed nurse.
• Perform Bedside shift report and beginning and end of shift.
• Utilize policies and procedures to keep patients safe from falls.
• Assist in wound prevention and Hospital acquired pressure injuries.
• Adhere to safety practices for personal protection.
• Demonstrate accurate keyboarding proficiency and computer navigation skills.
• Answer patients' call lights in a timely manner and address requests.
• Maintain clean patient rooms and change linens as appropriate.
• Observe patients' conditions, measuring and recording intake and output and vital signs.
• Maintain inventory of supplies based on unit routine.
• Document activities performed in the medical record in an accurate and timely manner.
• Facilitate admissions, discharges, and transfers in collaboration with other staff.
• Perform various clerical and administrative functions.

Requirements

• Completion of C.N.A. course (or complete within four months of hire date).
• Medical Terminology course or within one year of hire (Preferred).
• Health care experience within the past five years (Preferred).
• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of administrative and clerical procedures and systems.
• Ability to manage multiple tasks at the same time.
• Ability to communicate effectively in writing and speaking.
• Knowledge of basic math to calculate intake and output.

Nice-to-haves

• Computer classes/experience (Preferred).
• Emergency First Response and Choking certification within 90 days of hire.
• Basic Dysrhythmia certification within 6 months of hire.
• MOAB certification within 12 months of hire.

Benefits

• Competitive base pay.
• Matching retirement programs.
• Health, Dental and Vision plans.
• Health Savings and Flexible Spending Accounts.
• Employee discounts including car rental and cell-phone plans.
• Employer-paid Long-Term Disability, Life, and AD&D.
• Paid time off (PTO).
• Education Assistance Program.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Discounted cafeteria meals.
• Paid Parental Leave.