ChesPenn Health Services - Coatesville, PA

posted 4 days ago

Full-time - Entry Level
Coatesville, PA

About the position

ChesPenn Health Services is seeking a Patient Service Representative (PSR) for our Center for Family Health in Coatesville, PA. The PSR demonstrates ChesPenn's commitment to quality, compassionate health care for every patient by providing prompt, courteous assistance to individuals who enter the community health center or who contact us by phone. The PSR works at the front desk, assisting patients with registration, appointments, and documentation and provides the first impression our patients have of our health center.

Responsibilities

  • Greet patients and visitors in a cordial, courteous and professional manner
  • Provide an outstanding patient experience, addresses patient concerns and complaints with skill and respect
  • Ensure completion of all appropriate forms and assembly of charts for new patients
  • Verify and update information for returning patients
  • Answer incoming telephone calls courteously/retrieves messages and routes appropriately
  • Schedule patient appointments
  • Generate encounter forms for attachment to patient charts
  • Verify patient eligibility for insurance and/or sliding scale fees
  • Collect co-payments, when necessary
  • Maintain appointment schedule for providers on computer
  • Input patient data into the computer
  • Maintain patient chart records
  • Maintain confidentiality and security of patient medical records
  • Perform billing functions such as posting of charges and forwards necessary information to Billing Manager at the end of the day
  • Maintain a neat and orderly work area
  • Attend organizational meetings and training events
  • Complete other duties as requested by supervisor

Requirements

  • High school diploma or equivalent
  • Previous experience in customer service, health setting preferred
  • Current COVID-19 and flu vaccines required
  • Strong patient service skills
  • Good written and verbal communication skills in English, fluent Spanish a plus
  • Able to function independently in a fast-paced environment
  • Good computer skills
  • Able to file alphabetically and numerically
  • Ability to meet approved minimal physical and medical standards

Benefits

  • Medical, dental, and vision insurance
  • 401a retirement account, funded by ChesPenn
  • Life insurance
  • Generous vacation, sick, and personal leave
  • Tuition reimbursement
  • Employee Assistance Program
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