Patient Service Representative PSR - Georgia Heart Institute GHI - Electrophysiology - FT Days

Northeast Georgia Health System•Gainesville, GA

1d•Onsite

About The Position

Responsible for checking in, checking out and appointment scheduling of patients, while providing excellent customer service to each patient. This role involves greeting patients, managing registration forms, collecting identification and insurance information, processing payments, and scheduling follow-up appointments. The Patient Service Representative will also be responsible for verifying insurance eligibility and handling outgoing mail and faxes.

Requirements

High School Diploma or GED
Minimum of one (1) year front desk experience at hospital or Physician's office.
Excellent verbal and written communication skills
Ability to work error-free with frequent interruptions
Reading
Writing
Reasoning
Talking
Keyboarding
Driving

Responsibilities

Greeting and check-in of new patients and appointment scheduling of patients at various satellite locations, including Gainesville office.
Advising patient to fill out and sign forms completely and offers to assist if necessary.
Obtaining copy of driver’s license and insurance cards and scanning info into electronic patient record.
Contacting Business Office for change in insurance coverage, for payment agreement and/or self pay patients.
Making necessary changes to demographic information in the computer to include update of Red Flag information.
Taking picture of patient for electronic patient record.
Greeting and check-in of established patients, including updating demographic information and making copies of insurance cards.
Collecting all patient co-pays, recording the information in the appropriate place in GEMMS, and providing patient with receipt if requested.
Contacting Billing Office if patient has a change in insurance or needs a payment agreement.
Ensuring that patient has signed encounter form during check-out.
Scheduling any follow-up appointment, lab work or putting patient in recall system for next appointment.
Referring patient to scheduler for any ordered procedures.
Requesting payment on any outstanding patient balance and contacting billing office for payment agreement if patient is unable to make payment.
Marking charges on encounter form and placing in appropriate physician box.
Comparing a final copy of schedule with sign-in sheet and encounter forms.
Attaching physician schedule to their encounter forms.
Totaling all payments on payment breakdown form, stamping all checks, and completing deposit slip.
Copying deposit slip and checks, attaching to payment breakdown form.
Printing report and settlement on CC machine for any MC or Visa payments.
Giving completed paperwork to billing office.
Accurately scheduling both new and established patients in the computer according to policy.
Monitoring and maintaining no show appointments and unfinished appointments as assigned.
Notifying appropriate clinical staff of additional and on appointments so that patient charts may be prepped accordingly.
Canceling and rescheduling appointments as necessary.
Verifying insurance eligibility and coverage guidelines as well as processing benefit correspondence in system.
Ensuring all outgoing mail is metered and put in appropriate place for pick up.
Posting guarantor on account money and moving money to appropriate charge lines.
Routinely checking fax machine for incoming faxes, sorting and distributing to appropriate department.
Attaching documents in a timely manner.
Performing other duties as needed to assist other front desk staff and medical records.
Giving completed paperwork to Business Office.