Patient Service Representative Float
About The Position
When people come into a doctor’s office or hospital, they need to be greeted by a competent professional with a warm personality. While each office has a staff we also maintain a float pool of patient service professionals ready to deliver exceptional customer service wherever they are needed. If you love the idea of working in a variety of different practices, meeting new teams, and providing compassionate, joyful care – this is the job for you. Do you have accurate follow through? Have you been told that you give excellent customer service? Can you work well with a team to find answers and keep things moving forward? Do you value working in a faith-filled environment? If so – keep reading because we’re looking for the best Patient Services Representatives in the area and we want you.
Requirements
- Strong customer service skills
- Proficient computer skills
- Professional telephone etiquette
- Ability to interact with others in a calm, friendly and caring manner
- Active listening skills and empathy toward others
- High attention to detail
- Strong organizational and analytical skills
- Ability to follow well-defined instructions and comply with regulations, standards and procedures
- Ability to multi-task in a fast-paced environment
- Ability to maintain confidentiality of sensitive information
Nice To Haves
- A person who loves the challenge of variety
- Love the idea of working in a variety of different practices, meeting new teams, and providing compassionate, joyful care
- Accurate follow through
- Give excellent customer service
- Work well with a team to find answers and keep things moving forward
- Value working in a faith-filled environment
Responsibilities
- Provide exemplary customer service; greet and direct patients, family members, and other visitors.
- Answer incoming calls; respond to inquiries, or direct caller to appropriate staff for assistance.
- Schedule appointments and accurately enters data into scheduling system.
- Register patients and enters or updates demographic and insurance information into EMR system.
- Communicate with clinical staff to maintain patient flow and update waiting patients.
- Collect patient payments; applies payments and adjustments to patient accounts.
- Balance daily encounter forms and cash drawers.
Benefits
- Comprehensive benefit offerings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
