Patient Service Representative Float

Franciscan Alliance•Lowell, IN

20h•Hybrid

About The Position

This role is for a Patient Services Representative who will be part of a float pool, providing exceptional customer service across various practices within the organization. The ideal candidate will have a warm personality, accurate follow-through, excellent customer service skills, the ability to work collaboratively, and value a faith-filled environment. This position offers the opportunity to work in a variety of different practices, meet new teams, and provide compassionate care.

Requirements

Strong customer service skills
Proficient computer skills
Professional telephone etiquette
Ability to interact with others in a calm, friendly and caring manner
Active listening skills and empathy toward others
High attention to detail
Strong organizational and analytical skills
Ability to follow well-defined instructions and comply with regulations, standards and procedures
Ability to multi-task in a fast-paced environment
Ability to maintain confidentiality of sensitive information

Nice To Haves

Loves the challenge of variety
Loves the idea of working in a variety of different practices, meeting new teams, and providing compassionate, joyful care
Accurate follow through
Given excellent customer service
Can work well with a team to find answers and keep things moving forward
Values working in a faith-filled environment

Responsibilities

Provide exemplary customer service; greet and direct patients, family members, and other visitors.
Answer incoming calls; respond to inquiries, or direct caller to appropriate staff for assistance.
Schedule appointments and accurately enters data into scheduling system.
Register patients and enters or updates demographic and insurance information into EMR system.
Communicate with clinical staff to maintain patient flow and update waiting patients.
Collect patient payments; applies payments and adjustments to patient accounts.
Balance daily encounter forms and cash drawers.