This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Patient Service/Front Desk Coordinator
MyEyeDr. - Madison, CT
posted about 2 months ago
About the position
As a Patient Service Coordinator at MyEyeDr., you will play a crucial role in providing personalized patient experiences by managing the front desk during check-in and check-out. This position is essential for ensuring a seamless and positive experience for patients, and it offers training for those without optical experience. You will collaborate with doctors and team members to deliver high-quality vision care and support administrative tasks in a fast-paced environment.
Responsibilities
- Provide patients with a personalized check-in/out process that creates a timely and positive experience.
- Become a subject matter expert in insurance plans to verify and educate patients on their options during check-in/out.
- Assist in appointment confirmations and patient outreach in partnership with doctor availability.
- Manage multiple phone lines, greet patients and walk-ins, schedule appointments, and assist with office staff duties as needed.
- Cross-train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed.
- Collaborate with doctors and team members to ensure a seamless patient experience.
Requirements
- Experience in a front desk, reception, or customer-facing role supporting administrative duties and clerical tasks.
- Organized and able to prioritize multiple tasks under pressure while providing best-in-class service.
- Flexible and agile mindset with the ability to wear multiple hats.
- Friendly, caring, and patient-centric attitude, thriving in a fast-paced environment.
- Team player willing to collaborate to provide the best patient experience.
- Computer savvy with excellent oral and written communication skills.
- Professional attitude with problem-solving abilities to respond to patient service requests.
Nice-to-haves
- Experience in the optical or healthcare industry.
- Bilingual skills to assist a diverse patient population.
Benefits
- Medical and dental coverage
- Tax-free savings plans
- Life insurance
- Vision coverage
- Associate discounts on products
- 401K with competitive company match
- Accrue PTO and paid holidays from day one
