Patient Service Coordinator

Patient First - Fredericksburg, VA

Full-time

Fredericksburg, VA

Ambulatory Health Care Services

About the position

This position is responsible for overseeing the Front Office operations, ensuring efficient patient registration and discharge processes, and providing excellent customer service. The role involves supervising staff, managing schedules, and maintaining a positive work environment while adhering to established procedures and policies.

Responsibilities

• Supervising all Front Office employees
• Registering and discharging patients accurately
• Monitoring waiting room times and ensuring that all patients are registered and discharged within appropriate time frames
• Collecting patient payments accurately
• Answering incoming calls in a warm and friendly manner
• Submitting monthly staffing schedule for all Front Office employees
• Reviewing all Front Office reports
• Implementing established procedures and policies
• Assisting with training new Front Office employees
• Ensuring daily deposits are completed correctly
• Evaluating and completing employee performance evaluations as directed
• Organizing and conducting Front Office staff meetings
• Providing positive, warm and friendly customer service in all interactions
• Fostering teamwork and a positive, professional atmosphere
• Completing other duties as directed

Requirements

• Employee must be at least 18 years of age
• High school graduate or equivalent
• Keyboarding experience required
• Excellent verbal and written communication skills

Nice-to-haves

• One year of clerical experience preferred
• One year of supervisory experience preferred