Patient Scheduling Associate

MedStar Health - Washington, DC

Full-time - Entry Level

Washington, DC

Hospitals

About the position

The Patient Scheduling Associate at MedStar Georgetown University Hospital plays a crucial role in the Radiation Oncology department by managing patient scheduling and registration processes. This full-time position focuses on delivering excellent customer service, ensuring accurate patient information is recorded, and facilitating smooth appointment scheduling while adhering to organizational policies and procedures.

Responsibilities

• Perform front-end customer service and accurate patient registration in electronic scheduling and billing systems.
• Schedule patient appointments and ensure accurate insurance assignment.
• Obtain and verify complete demographic and insurance information from patients.
• Communicate referral requirements and patient financial responsibilities to patients.
• Manage multiple high-volume telephone lines and route calls appropriately.
• Access and document information in the patient's electronic health record as needed for job functions.
• Maintain office equipment and ensure a clean work environment.
• Adhere to patient privacy standards and HIPAA regulations.

Requirements

• High School Diploma or GED required; Associate degree preferred.
• 1-2 years of experience in a customer service environment, particularly with computerized scheduling and registration systems.
• Medical/clinical office experience preferred.
• Excellent interpersonal communication and customer service skills.
• Knowledge of medical terminology and effective oral and written communication skills.
• Ability to perform in a high-pressure environment and prioritize work effectively.

Nice-to-haves

• Previous experience with an electronic health record system, especially GE Centricity Clinical or Aria preferred.