AdventHealth - Fletcher, NC

posted 2 months ago

Full-time - Entry Level
Remote - Fletcher, NC
Hospitals

About the position

The Patient Resource Representative at AdventHealth Hendersonville serves as the first point of contact for callers, providing a warm and professional greeting. This role emphasizes excellent customer service, patience, empathy, and compassion, ensuring that callers receive personalized assistance for their healthcare needs.

Responsibilities

  • Answer on average 80-130 calls per day
  • Provide excellent customer service to each caller
  • Access a variety of resources for accurate, complete and appropriate management of calls
  • Assist callers and patients with a variety of needs including selecting a new provider, scheduling new patient appointments, and preparing patients for their first appointment
  • Schedule new and established patient appointments
  • Assist patients with patient portal access
  • Communicate prescription refill requests and other messages to clinic staff

Requirements

  • High school graduate or equivalent required
  • One-year medical office experience preferred

Benefits

  • Benefits from Day One
  • Paid Days Off from Day One
  • Student Loan Repayment Program
  • Career Development
  • Whole Person Wellbeing Resources
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