Patient Registration (Indianapolis)

TEKsystems•Indianapolis, IN

10d•Onsite

About The Position

We’re seeking compassionate, tech-savvy individuals to serve as the first point of contact for patients across Emergency, Outpatient/Clinic, and Inpatient settings. The primary goal in all areas is to deliver an exceptional, welcoming patient experience.

Requirements

2+ years of work experience - 1+ year in customer service role
Strong empathy and compassion
Passion for helping others
Strong technology and data‑entry skills

Responsibilities

Serve as the initial greeter in a 24/7/365 ER environment.
Work rotating 12‑hour shifts (up to 40 hours/week). Example rotation: Week A: Mon, Tue, half‑day Fri, Sat, Sun Week B: Wed, Thu, half‑day Fri
Train across multiple registration areas: Front Triage Desk (Check in walk-in patients), Ambulance Bay (Process patients arriving by ambulance or helicopter), ER Floor (Complete bedside registration with portable devices)
Verify and update demographics, insurance, IDs, and consents in the EMR
Support self‑pay workflows and Medicare documentation
Greet patients and locate them quickly in the EMR
Verify and update demographics and insurance with high accuracy
Support checkout functions: follow-up scheduling and charge entry
Answer basic questions regarding lab, pharmacy, or radiology services
Provide welcoming, efficient check‑in for various hospital services (lab, radiology, surgery, inpatient admissions)
Verify and update patient demographics and insurance
Travel to inpatient units as needed for bedside registration
Assist with general patient inquiries related to hospital services