Patient Schegistrar - Medical Call Center - Days

VCU Health • Richmond, VA

6d • Onsite

About The Position

The Patient Registrar position is a phone-based customer service role within the VCU Health Patient Appointment Center (PAC). This center handles all front-end scheduling and registration processes for VCU Health's ambulatory patient volumes. The Registrar is responsible for scheduling, registering, verifying pre-authorization and referrals, and confirming/maintaining patient diagnostic appointments, surgeries, and medical consultations. They accurately obtain necessary information for hospital and physician records, governmental requirements, billing, and third-party payers. The role also involves providing courteous and efficient service to patients and accurately documenting/verifying patient pre-registration information for the care team.

Requirements

• Strong customer service skills and patient/customer-centered focus in a positive manner in all situations.
• High School Diploma or Equivalent.
• Ability to work daytime hours flexibly Monday - Friday between 7:45 a.m. - 5:00 p.m.
• Ability to work hours past normal shift hours, as necessary, to resolve backlog or to contact patients for registration data.
• Ability to concentrate/focus.
• Ability to handle multiple priorities.
• Ability to adapt to frequent change.
• Ability to read.
• Ability to write legibly.
• Ability to speak clearly.
• Ability to hear.
• Strong recall.
• Strong reasoning skills.
• Strong problem-solving skills.
• Ability to think logically.

Nice To Haves

• Minimum of two (2) years previous experience with third-party medical insurance, HMO, and managed care.
• Previous experience with CPT and ICD-10 coding.
• Work experience using GE/IDX, Cerner.
• Associate Degree in Business Management or closely related field from an accredited program.
• Post high school education in healthcare or medical billing coursework.

Responsibilities

• Schedules, registers, verifies pre-authorization and referrals, and confirms/maintains patient diagnostic appointments, surgeries, and/or medical consultations for VCUHS.
• Accurately obtains required information for hospital and physician records, governmental requirements, billing, and third-party payer needs.
• Provides courteous and efficient services to patients.
• Accurately documents/verifies patient pre-registration information in a professional and timely manner with the care team.
• Assists the VCUHS Patient Revenue Cycle Department with obtaining maximum and timely reimbursement.
• Provides patients with appropriate information regarding VCUHS policy and procedures, and directs them to appropriate nursing units or ancillary service locations.

Benefits

• Inventing better care, day by day by discovery
• Sheer brainpower meets unrelenting willpower
• We’ll do whatever it takes to offer the best in care and empower the best in quality of life.
• Exciting new medicine is happening at VCU Health.
• One college and four health sciences schools
• An academic medical center
• A Level I trauma center
• One of only two NCI-designated cancer centers in Virginia
• The region’s only full-service children’s hospital
• More than 800 physicians in 200 specialties
• A community health center, dedicated research teams, facilities and valued partners in every field
• Internationally known physicians, some recognized as the best in the country, top-ranked local specialists and all-around all-stars at every level.
• Driven to learn more, dig deeper, teach passionately and never rest in order to be a true leader in discovering what’s possible in health and recovery.
• A comprehensive system of care and a pioneer of health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED