About the position
The Patient Pay Specialist coordinates patient pay related activities associated with the care of service provided to the customers of Hart Medical Equipment. This role involves providing respectful and courteous service to create sustainable customer relationships, collecting unpaid or past due revenue, and providing account resolution through effective communication and negotiation. The position also requires research and analysis of customer billing disputes, reviewing financial hardship applications, and assisting with companywide inquiries regarding patient balances. The specialist must maintain current knowledge on Medicare, Medicaid, and third-party payer sources for equipment coverage and report updates on vital information to the Billing Director.
Responsibilities
- Provide respectful and courteous service on every call to create sustainable customer relationships.
- Collect unpaid/past due revenue with the overall intent to return the customer back to good standing while maintaining high call quality standards.
- Provide account resolution, including contacting customers and negotiating satisfactory payment arrangements according to policy.
- Research, analyze, and settle all customer billing disputes, providing solutions to disputes.
- Review Financial Hardship Applications for completeness and approval.
- Assist with companywide inquiries regarding patient balances, including answering technical support inquiries via calls, chat, or email.
- Serve as troubleshooter for patient pay account receivable problems and as back-up troubleshooter for the complete system.
- Follow company policy regarding deceased customers and their accounts, including communicating with frontline staff for equipment pickup.
- Sustain current knowledge on Medicare, Medicaid, and third-party payer sources for equipment coverage.
- Report updates on vital information to the Billing Director and keep management informed of changes affecting accounts receivable.
- Perform other duties as requested by management.
Requirements
- High school diploma or general education degree (GED).
- 6 months in a medical related field and/or training or equivalent combination of education and experience.
- HDMS experience preferred but not required.
Nice-to-haves
- Vast knowledge of home medical equipment and insurance regulations.
- Experience with consolidation of paperwork.
Benefits
- Competitive salary and benefits package.
