Patient/Outpatient Services Coordinator (Medical Receptionist)

Full-time - Entry Level

Cda, ID

Hospitals

About the position

The Outpatient Services Coordinator is responsible for coordinating activities related to scheduling patients and procedures, referrals, prior authorizations, and insurance paperwork using a top-rated, customer service focus at all times. This is a full-time position with day shifts, requiring 80 hours per pay period, Monday through Friday.

Responsibilities

• Complies with all Kootenai Health confidentiality and HIPAA standards
• Functions as the communication center for the unit/clinic regarding all patient care, patient location, and patient activities, and is able to provide information and direction as needed
• May enter orders, procedures, labs, and multiple tests regarding the care of patients while in the outpatient areas
• Ensures patient demographics and insurance information is maintained in appropriate scheduling systems
• Communicates basic financial policies pertaining to insurance coverage, collects copays, deductibles, and self-pay payments
• Obtains referrals and pre-authorizations as required and processes charges
• Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports per leadership
• Familiar with standard concepts, practices, and procedures within the field
• Relies on experience and judgment to plan and accomplish goals
• Regular and predictable attendance is an essential job function
• Competent to meet age specific needs of the unit assigned

Requirements

• High school diploma OR equivalent preferred
• Experience working in medical office preferred
• Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred
• Two years' experience as a Health Unit Coordinator, Administrative Assistant, Scheduler; or an equivalent combination of related education and experience required

Benefits

• Comprehensive medical plan options with fully paid employer premiums for full-time employees
• Voluntary benefits including dental, vision, life, and pet insurance
• Well-being resources and telemedicine service options for all employees
• Tuition assistance program available after 90 days
• Retirement plans with employer matching contributions
• Competitive salaries with night, weekend, and PRN shift differentials
• Award-winning wellness program
• Employee discounts at The Wellness Bar, PEAK Fitness, and more
• Robust employee referral program