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Phoenix Children's Hospital - Phoenix, AZ
posted 7 days ago
About the position
The Patient Logistics Dispatcher is a high energy, detail-oriented position requiring a positive attitude working in a 24/7 environment. Responsibilities include communicating verbally and electronically with all departments in the hospital, along with coordinating staff resources to respond to logistical transport requests in an efficient manner. Maintains the highest level of professional communication and excellent customer service working with team members, patients, and families.
Responsibilities
- Maintain Workflow
- Receives, prioritizes, and dispatches a high volume of transport requests efficiently.
- Must be able to multitask using/monitoring multiple electronic systems with multiple screens.
- Responsible for maintaining transport workflow of the shift.
- Problem solves by placing patient needs first, using excellent customer service to interface with transport and clinical teams.
- Excellent verbal and written communication using Microsoft Office, phone, secure messaging, and other electronic systems.
- Provides direction to the transport team to ensure resources are used in the most efficient manner.
- Uses report-based data to adjust staffing levels per the guidelines.
- Creates end of shift reports on productivity, quality, and customer service, for action needed by manager.
- Performs miscellaneous job-related duties as requested.
Requirements
- High energy and detail-oriented
- Positive attitude
- Ability to work in a 24/7 environment
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office and electronic communication systems
