Patient Liaison - Salt Lake City (Mobile Clinic)

Prenuvo • Salt Lake, UT

2d • Hybrid

About The Position

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive healthcare. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience of our clinics across North America, have allowed us to lead the charge against “we caught it too late again.” This role will mainly support our fleet of mobile clinics (dispatched across the US) and requires that you must be within commuting distance of 45 minutes of one of our following locations: Atlanta, New York City, Bethesda, or Miami. This role has a travel requirement of about 80%. Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

Requirements

• At least 1+ year in customer service, preferably in a healthcare or related field.
• A self-starter who takes ownership of their training and development.
• Punctual, dependable, and committed to excellence in medical and customer care.
• Availability to work varied hours, including weekdays and weekends as needed.
• Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
• Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.
• Must be within commuting distance of 45 minutes of one of our following locations: Atlanta, New York City, Bethesda, or Miami.
• Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship for a work visa (current or future).

Nice To Haves

• 1+ years of experience in phlebotomy strongly preferred
• Previous experience in healthcare, hospitality, or MedSpa.
• Proven experience as a Receptionist, Front Office Representative, or similar role.

Responsibilities

• Welcome patients and visitors, ensuring a warm and professional first impression.
• Verify patient identity, and required documentation.
• Assist patients with completing registration and intake forms as needed.
• Manage scheduling, cancellations, and rescheduling of appointments.
• Educate patients on post-scan expectations.
• Serve as a liaison between patients, providers, technologists, and clinical staff.
• Ensure the front desk area is organized, stocked, and operates efficiently.
• Address patient concerns or complaints with empathy and professionalism.
• Encourage patient feedback and foster a positive clinical experience.

Benefits

• Competitive wages
• Free, whole-body scans to each team member
• Flexible vacation policy
• Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs
• 401(k) retirement savings plan
• Comprehensive benefits package including health, dental, vision, including Mental Health coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed