Patient Financial Advocate

Firstsource Solutions - Memphis, TN

Full-time - Entry Level

Memphis, TN

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress. The role involves reviewing the hospital census or utilizing established referral methods to identify self-pay patients consistently throughout the day, initiating the application process bedside when possible, and assisting patients with enrollment applications to the appropriate agency for assistance. The advocate will also introduce patients to Firstsource services and maintain a positive working relationship with hospital staff.

Responsibilities

• Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
• Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.
• Initiate the application process bedside when possible.
• Identify specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
• Introduce the patients to Firstsource services and inform them that we will be contacting them on a regular basis about their progress.
• Provide transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
• Record all patient information on the designated in-house screening sheet.
• Document the results of the screening in the onsite tracking tool and hospital computer system.
• Identify out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.
• Review system for available information for each outpatient account identified as self-pay.
• Face to face screen patients on site as able. Attempt to reach patient by telephone if unable to screen face to face.
• Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
• Conduct outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
• Maintain a positive working relationship with the hospital staff of all levels and departments.
• Report any important occurrences to management as soon as possible.
• Access information for the Patient Advocate Specialist as needed.
• Keep an accurate log of accounts referred each day.
• Meet specified goals and objectives as assigned by management on a regular basis.
• Maintain confidentiality of account information at all times.
• Maintain a neat and orderly workstation.
• Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
• Maintain awareness of and actively participate in the Corporate Compliance Program.

Requirements

• High School Diploma or equivalent required.
• 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.
• Previous customer service experience preferred.
• Must have basic computer skills.

Benefits

• Medical
• Vision
• Dental
• 401K
• Paid Time Off