Patient Financial Advocate - Miami

Aspire Fertility Austin • Miami, FL

3d • Onsite

About The Position

Our friendly, welcoming Patient Financial Advocate will be responsible for the efficiency, accuracy and professionalism of the front desk in our fertility clinic. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. The Patient Financial Advocate works in a collaborative relationship with the front desk team as well as with other departments and employees.

Requirements

• High School Diploma or GED required
• At least one year of administrative experience in a medical office is REQUIRED

Nice To Haves

• associate or bachelor's degree preferred
• Experience with Electronic Medical Record (EMR) system strongly preferred
• Bilingual (Spanish) is preferred

Responsibilities

• Provide financial counseling to prospective and new patients, with a focus on patient retention and creative problem-solving.
• Establish and maintain ongoing relationships with patients to offer continued financial guidance throughout their treatment.
• Explain fees, payment options, and available financial plans to patients in person or over the phone.
• Assist patients with completing and submitting applications for various financial assistance programs.
• Set up and manage patient payment plans in accordance with established guidelines, and provide contracts for selected plans.
• Collect fees at the beginning of treatment cycles and follow up with patients regarding outstanding balances.
• Obtain insurance benefit information, prior authorizations, and pre-determinations for patients.
• Assist patients in completing insurance forms and respond to inquiries regarding unpaid balances.
• Verify account balances and process refunds or payments accurately, following departmental protocols.
• Serve as a liaison between patients, internal advocacy departments, and insurance carriers to ensure clear communication and resolution of account issues.
• Document all follow-up activities and patient interactions accurately in the system.
• Maintain and update daily spreadsheets or logs as required by the supervisor.
• Process patient payments and refunds according to established departmental procedures.

Benefits

• Medical, dental, and vision plans
• Complimentary basic life insurance
• Employee Assistance Program
• Long-term disability insurance
• FREE employee only healthcare coverage option
• Comprehensive fertility benefits
• Adoption assistance
• Surrogacy support
• Generous maternity, paternity, and partner leave
• 18 days of PTO annually
• 11 paid holidays
• One floating holiday
• 401(k) plan with competitive company match
• Full vesting after 2 years
• Lifestyle Spending Account
• Health Savings Account (HSA) with employer contributions
• Employee Referral Program
• Continuing education reimbursement
• Dedicated time off for professional development
• Premium Calm Health app subscription
• Emotional well-being and work-life resources through Employee Assistance Program (EAP) with SupportLinc
• Accident insurance
• Critical Illness insurance
• Hospital Indemnity insurance
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED