Patient Experience Improvement and Transformation Specialist
About The Position
The Patient Experience Improvement and Transformation Specialist is responsible for supporting patient experience initiatives and interventions focusing on ensuring our patient’s experience is consistent and exceptional. Assists the Patient Experience Director in the development and implementation of strategies aimed at maximizing patient experience and ensuring that teams have the necessary tools and support to do so. Responsible for assisting with implementing strategies to enhance the quality of care and overall experience for patients and their loved ones. You will play a vital role in cultivating a culture of exceptional service across our health system and instilling a sense of warmth and compassion throughout the organization.
Requirements
- Completion of a clinical degree program
- 3+ years Clinical Experience
- As required by area of clinical degree
Nice To Haves
- Completion of a nursing education program that is approved by a board of nursing
- Registered Nurse (RN) - South Dakota Board of Nursing
Responsibilities
- Analyze experience of care surveys and other patient feedback data to identify key areas for improvement.
- Lead or support department level initiatives by applying structured process improvement and change management principals and tools.
- Provide hands-on coaching and mentoring to clinical staff to enhance empathy and communication skills.
- Round on patients and families to address concerns and improve service delivery.
- Assist in the delivery of training programs focused on quality, compassionate care.
- Support local patient experience champions and collaborate in patient experience meetings.
- Help clinical caregivers understand and apply patient experience feedback to improve care.
- Foster a culture of empathy and inclusivity among caregivers.
- Promote patient-centered care by engaging with patients and families for continuous feedback.
- All other duties as assigned.
Benefits
- Medical, Vision and Dental Coverage
- Retirement Plans, Health Savings Account, and Flexible Spending Account
- Instant pay is available for qualifying positions
- Paid Time Off Accrual Bank
- Opportunities for growth and advancement
- Tuition assistance/reimbursement
- Excellent pay differentials on qualifying positions
- Flexible scheduling
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
