McLeod Health - Florence, SC
posted 16 days ago
About the position
Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values. Facilitates the resolution of patient credit balances to ensure patient satisfaction and compliance with corporate, federal and/or state regulations. This role requires a strong attention to detail and accuracy with strong problem solving skills and works directly with patients. Ability to review and analyze patient credit balance to include reviewing explanation of benefits. Communicate effectively, both verbally and in writing, maintain complete confidentiality and discretion. Review and process patient adjustment requests in a timely manner. Maintain patient credit balance volume to organizational threshold as deemed by Leadership. Work closely with Accounting Department and other areas within Business Operations. Able to multi-task while still concentrating on job at hand. Assists with any duties assigned by Management. Work Schedule: 80 hours bi-weekly.
Responsibilities
- Maintain a professional image and exhibit excellent customer relations to patients, visitors, physicians, and co-workers.
- Facilitate the resolution of patient credit balances to ensure patient satisfaction and compliance with regulations.
- Review and analyze patient credit balances, including reviewing explanation of benefits.
- Communicate effectively, both verbally and in writing, while maintaining confidentiality.
- Review and process patient adjustment requests in a timely manner.
- Maintain patient credit balance volume to organizational threshold.
- Work closely with the Accounting Department and other areas within Business Operations.
- Assist with any duties assigned by Management.
Requirements
- High School diploma or equivalent required.
- Strong attention to detail and accuracy.
- Strong problem-solving skills.
- Computer skills preferred: Excel, Outlook, Word.
- Preferred experience in balancing accounts.
Nice-to-haves
- Ability to work weekends, if needed.
