Patient Coordinator
About The Position
MedQuest Imaging, a trusted partner of Novant Health, is seeking dynamic individuals to join our team. We’re a premier manager of outpatient diagnostic imaging facilities, dedicated to our team members' growth and development and we want you. This position will serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center’s behalf. This includes welcoming all patients and their family members into the imaging center, making patients and all visitors feel comfortable, and anticipating and attending to the needs of our patients.
Requirements
- High School Diploma or equivalent
- 0 - 2+ years of experience working in a customer support role or hospitality field
- Strong customer service background and focus
- Professional written and verbal communication skills
- Working knowledge and ability to perform accurately and efficiently on computer
- Demonstrated ability to multi-task
- Ability to work in a fast-paced environment
Nice To Haves
- Experience working in a physician practice or other type of medical services office
- Knowledge of medical terminology
- Prior patient collections experience in a medical setting
- Medical records experience
- Bachelor’s Degree
Responsibilities
- Welcoming all patients and their family members into the imaging center
- Making patients and all visitors feel comfortable
- Anticipating and attending to the needs of our patients
- Checking patients in
- Answering the telephone
- Routing incoming calls to the appropriate party
- Scheduling patient appointments
- Collecting balances from patients’ financial responsibility at time of service
- Other front office/desk duties as necessary
Benefits
- Competitive salaries and benefits
- Hybrid/remote opportunities based on role
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
