Patient Coordinator

The Oral Surgery Institute of the Carolinas • Greensboro, NC

14d • $17 - $18 • Onsite

About The Position

Our Oral Maxillofacial Surgery practice is looking for a patient coordinator that exemplifies our practice values and brand. Our patient coordinators act as the face of the practice and set the tone for each patient’s experience beginning with the very first interaction. This role requires good character, strong attention to detail, excellent communication skills, and the ability to provide outstanding service to patients within a fast-paced healthcare environment.

Requirements

• High school diploma or equivalent required.
• Ability to remain calm and professional in a fast-paced, high-pressure environment.
• Excellent organizational, communication, and customer service skills.

Nice To Haves

• Associate's or bachelor's degree in a healthcare administration or business related field.
• Bilingual (Spanish)
• Accountable and open to feedback.
• Ability to remain calm and professional in a fast-paced, high-pressure environment.

Responsibilities

• Greet patients and welcome patients with a helpful demeanor.
• Register and check-in patients at the front desk and ensure all necessary patient paperwork and consents are completed prior to the beginning of each patient’s appointment.
• Schedule patient appointments and manage the clinic calendar using practice management software.
• Collect patient balances and accurately post patient payments to the patient ledger.
• Triage incoming phone calls to vector them out to the appropriate department.
• Coordinate communication between patients, referring offices and clinical staff.
• Verify insurance benefits for scheduled patients as necessary.
• Manage high call volumes with efficiency, professionalism, and courtesy.
• Effectively manage scheduling to optimize patient flow and maximize the provider's time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED