Patient Care Technician (PCT)

$39,520 - $39,520/Yr

Wellnow Urgent Care - Ogdensburg, NY

Full-time - Entry Level

Ogdensburg, NY

101-250 employees

Ambulatory Health Care Services

About the position

The Patient Care Technician (PCT) at WellNow Urgent Care is responsible for providing essential support in patient care, including taking patient histories, obtaining vital signs, and assisting healthcare providers during examinations and procedures. This role is crucial in ensuring a smooth patient flow and maintaining high standards of care in a fast-paced urgent care environment.

Responsibilities

• Responsible for taking patient history and obtaining vital signs
• Perform basic testing or screenings such as vision, audio, urine drug screens, breath alcohol, EKGs, pulmonary function testing
• Perform necessary phlebotomy for collection of laboratory samples
• Accurately complete corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue and culture samples
• Perform point of care testing such as strep, mono, glucose, influenza, urine pregnancy, urinalysis, blood glucose levels
• Ensure sterile technique, instrument cleaning and sterilization, proper use of the autoclave
• Schedule and coordinate necessary records for ancillary care for patients
• Assist providers with exams and testing (pelvic exams, eye irrigations and ear irrigations, I & D's and splinting/ortho-glass preparation)
• Maintain confidentiality with all patient information (HIPAA)
• Ensure equipment is in working order
• Log laboratory procedures when completed, process related paperwork using computer equipment as directed
• Maintain examination rooms and stock necessary medical supplies
• Perform duties to ensure good patient flow
• Registration duties: explain to patients what insurances are accepted and those that are out of network as well as knowledgeable of all pricing
• Properly collect and record payments, complete registration screen in a timely manner
• Accompany the provider to the bedside
• Accurately and thoroughly document the patient medical history, physical exam, and procedures
• Complete transcription as requested
• Perform tasks to improve provider efficiency during the course of a shift
• Greet and register patients
• Answer and appropriately triage phone calls
• Take payments for visits
• Print, scan, and fax reports
• Other front desk and cleaning responsibilities as assigned.

Requirements

• High School Degree or equivalent
• Ability to identify equipment problems and correct or notify team leader
• Ability to apply written instructions and standardized work practices
• Ability to establish and maintain effective relationships with staff, patients, and families
• Able to withstand physical & mental demands: standing, walking, stooping, and bending
• Requires ability to move equipment and transfer patients
• Computer knowledge and skills, must be able to register patients on the computer in a timely manner
• Up-to-date on injections, and provide documentation, as per OSHA guidelines
• Ability to complete and maintain CPR certification
• Excellent listening and note-taking skills
• Ability to apply written instructions and standardize work practices
• Basic computer skills, including the use of Electronic Medical Records (EMR)
• Demonstrated ability to type at least 45 words per minute
• Strong communication skills, including grammatical, spelling and verbal
• Detail-oriented with proven ability to work effectively under conditions requiring accuracy
• Capable of working well on a team
• Friendly and customer service oriented
• Ability to manage high call volume
• Ability to sit, stand, walk, use hands to finger, grasp, handle or feel, reach, stoop, kneel, crouch, or bend, climb, talk, hear, and perform repetitive motions of hands and/or wrists
• Requires some physical work; lifting, pushing, or pulling required of objects up to 50 pounds
• Close mental and visual attention required for planning or directing fairly complex work methods or operations that obtain size, shape, or physical qualities of product.

Benefits

• Competitive salary
• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with a company match for your future financial security
• Free urgent care visits for you and your immediate family members
• Scrubs provided to ensure a professional and comfortable work environment
• Opportunities for promotional growth as we continue to expand our presence
• Monthly bonus based on your performance and productivity