Patient Care Coordinator

$45,760 - $52,000/Yr

VFP Pharmacy Group - Los Angeles, CA

Full-time - Entry Level

Los Angeles, CA

About the position

The Patient Care Coordinator at VFP Pharmacy Group plays a crucial role in providing exceptional patient management and customer service in a specialty pharmacy environment. This position requires balancing efficiency with professionalism while ensuring compliance with state and federal laws. The coordinator will work both independently and collaboratively in a fast-paced setting to positively impact patient care and satisfaction.

Responsibilities

• Perform effective patient management using strong telephone communication skills.
• Evaluate and understand patients' needs and requirements.
• Initiate compliance monitoring phone calls to patients and manage refills.
• Process medication orders in a timely manner.
• Follow up with patients in accordance to need by date indicated on Rx.
• Verify insurance coverage for all patients.
• Provide price quotes and arrange for delivery while processing payment information.
• Understand all program codes and discount programs available to our patients.
• Scan all prescriptions for proper record keeping.
• Follow up with patients and prescribers daily using telephone, email, or text messaging to provide patient status updates or to verify information on pending or filled medication orders.
• Deliver superior customer service and work professionally with pharmacists, medical providers, consultants, and other staff in the pharmacy environment.
• Perform other tasks as needed to ensure accuracy and a positive patient experience.

Requirements

• CPhT License preferred but not required.
• Strong customer service skills required.
• Outstanding telephone and communication skills required.
• Solid computer skills and ability to learn new systems.
• Prior experience working in a specialty pharmacy or a call center setting preferred.
• Must be able to work full time with availability during normal business hours (9:00 am to 5:30 pm Monday - Friday, 9:30 am - 1:30 pm Saturdays as needed).
• Bilingual in English/Spanish or English/Chinese (a plus but NOT required).

Benefits

• Employee discount