Patient Care Coordinator

UnitedHealth Group • US, California, CA

2h • $18 - $32 • Onsite

About The Position

The Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

Requirements

• High School Diploma
• 2+ years of customer service experience with strong communication skills both in person and via phone
• 2+ years of healthcare settings experience
• 2+ years of Microsoft Office experience

Nice To Haves

• Bilingual (English/ Spanish)

Responsibilities

• Answer all incoming calls for appointments using professionalism and excellent phone etiquette
• Schedule patient requests for appointments in accordance with physician and/or department requirements, and coordinate these appointments with applicable departments as required
• Identify and apply changes in patient information, including patient address, phone number, name, insurance company, etc. following company procedures
• Identify insurance plans that require referrals and engage the necessary process on behalf of the patient or EPIC
• Reschedule appointments as required
• Assist in recording and processing referrals, web appointments, and other departmental paperwork as required
• Checking patients in
• Other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED