Patient Care Coordinator

UNC-Chapel Hill•Chapel Hill, NC

11d•Onsite

About The Position

The Patient Care Coordinator (PCC) is a key player in the day-to-day operations of the ASOD Graduate Periodontology Clinic, supporting the Graduate Program Director, clinic, and program. This position is directly responsible for numerous patient, resident, and faculty interactions on a daily basis that help ensure clinical and fiscal success. As a first point of contact for patient concerns, resident logistical matters, and interdepartmental questions, this position represents our clinic with outstanding professionalism and service. The PCC will be responsible for clinical operations including but not limited to facilitating patient assignment, monitoring the fiscal health of the Graduate Periodontology Program and the productivity of its residents, managing quality of care, and providing support to the Graduate Program Director for the overall success of the program. This position will guide, organize, and monitor activities of the ASOD Graduate Periodontology Clinic, as well as collaborate with the other PCCs in the Department to effect quality patient care. This is done through accurate documentation, ongoing education, and coordination of the team’s operations. The PCC in the Graduate Periodontology Program will be closely monitoring and provide coordination of patient care in the Graduate Periodontology clinic to assure efficient delivery of high-quality patient-centered care; tracking the performance of residents to ensure that residents provide excellent patient management and that residents are receiving the appropriate educational experiences and are progressing towards competence and graduation; will participate in and help coordinate the delivery, development, and continuous improvement of the Program; will participate in the risk management process by acting as compliance officer and as an ombudsman/ombudswoman in the clinic; will provide supervision of others.

Requirements

First point of contact for patient concerns, resident logistical matters, and interdepartmental questions
Must represent the clinic with outstanding professionalism and service
Must provide supervision of others

Nice To Haves

Experience with ASOD Graduate Periodontology Clinic operations
Experience with patient care coordination
Experience with resident performance tracking
Experience with risk management processes
Experience as a compliance officer
Experience as an ombudsman/ombudswoman

Responsibilities

Facilitating patient assignment
Monitoring the fiscal health of the Graduate Periodontology Program
Monitoring the productivity of residents
Managing quality of care
Providing support to the Graduate Program Director
Guiding, organizing, and monitoring activities of the ASOD Graduate Periodontology Clinic
Collaborating with other PCCs in the Department
Accurate documentation
Ongoing education
Coordination of the team’s operations
Coordination of patient care in the Graduate Periodontology clinic
Tracking the performance of residents
Participating in and helping coordinate the delivery, development, and continuous improvement of the Program
Participating in the risk management process by acting as compliance officer and as an ombudsman/ombudswoman in the clinic
Providing supervision of others