Patient Care Coordinator - Remote (Temporary - 3 Month Assignment)

Upstream Rehabilitation•Chattanooga, TN

13h•$16 - $18•Remote

About The Position

Upstream Rehabilitation is looking for a Patient Care Coordinator - Remote (Temporary - 3 Month Assignment) to join our team! Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion. We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization. Join the Upstream Rehabilitation team where your work makes a real impact! As a Patient Care Coordinator – Remote (PCC – R) - Temporary (3 Month Assignment), you will be responsible to provide centralized, remote support to clinics to ensure timely referral processing, scheduling, insurance verification and patient communication. You will provide operational coverage to assist clinics with front-end processes as part of the patient experience. As a PCC-R - Temporary, you will serve as an extension of the front office – maintaining service standards, protecting new patient access and minimizing disruptions to patient care. Your work will directly support Upstream’s mission, vision and values.

Requirements

High school diploma or equivalent.
1+ year of experience in a healthcare front office, patient access, scheduling, call center or insurance verification role.
Strong phone-based communication skills with the ability to engage patients professionally and empathetically.
Proficient in basic computer systems and multitasking across multiple queues and platforms.
Demonstrated ability to manage time effectively, meet service-level standards, and work independently in a remote environment.
High attention to detail with a commitment to accurate, timely documentation and data integrity.
Adaptable problem-solver able to follow defined procedures, interpret basic reports, and adjust to varying clinic workflows and territory needs.

Nice To Haves

Associates degree in healthcare administration or a closely related field.
2+ years experience in an outpatient clinic.
Experience working in a remote or centralized support model.
Prior authorization or benefits verification experience.
EMR experience.

Responsibilities

Support patients by managing referrals and scheduling evaluations and follow‑up visits accurately and on time.
Deliver a positive patient experience through outbound calls, appointment reminders, voicemail management, and barrier resolution.
Assist with insurance and authorization workflows, including benefits verification and clear communication of coverage details.
Complete essential administrative tasks in the EMR, ensuring documentation is accurate, timely, and compliant.
Provide reliable remote coverage for clinics during staffing gaps while meeting performance, quality, and service‑level expectations.
Other projects and duties as assigned.