Patient Care Coordinator
ReFocus Eye Health•Waterbury, CT
•Remote
About The Position
Join Our Dynamic Call Center Team as a Patient Care Coordinator! Our growing Ophthalmology practice is seeking an upbeat and ambitious Patient Care Coordinator to join our busy call center. You will be the first point of contact for our patients, ensuring a seamless and positive experience from the initial phone call to appointment scheduling and beyond. This is a remote position, but you must live in the Northeast and be in the EST zone.
Requirements
- A customer-first attitude and a passion for patient satisfaction.
- Ability to handle a high volume of calls with efficiency and grace.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Ability to navigate multiple computer systems simultaneously.
- Ability to thrive in a fast-paced environment.
- High School Diploma or equivalent.
Nice To Haves
- Experience with EHR and practice management systems.
- Experience with complex multi-phone software.
- Spanish speaking skills.
- 1 year of call center experience.
Responsibilities
- Answer all incoming calls with a warm and professional demeanor, providing outstanding customer service.
- Efficiently schedule, reschedule, and cancel appointments, ensuring accurate and timely service.
- Address patient inquiries, verify insurance eligibility, and manage referrals with precision and care.
- Maintain patient files, ensure accurate data entry, and keep our systems up-to-date.
- Call patients to remind them of upcoming appointments and ensure they have all the necessary information.
- Maintain positive relationships with physicians, office, and clinical staff.
Benefits
- Pay will increase to $19/hour after 90 days.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
