Patient Care Coordinator

$36,400 - $36,400/Yr

Hire With Ease - Fort Collins, CO

Full-time - Entry Level

Fort Collins, CO

About the position

The Patient Care Coordinator at The Hearing Place is a crucial role focused on providing exceptional care and support to patients experiencing hearing loss and related conditions. This position involves managing patient interactions, ensuring a welcoming environment, and handling various administrative tasks to facilitate smooth clinic operations.

Responsibilities

• Serve as the welcoming voice and face of The Hearing Place, guiding patients through the new patient process.
• Open and close the office, maintaining a clean and professional front desk area.
• Handle inbound and outbound phone calls with empathy and clarity.
• Construct and maintain manual/electronic patient files, chart notes, audiograms, legal documents, and correspondence.
• Manage hearing aid orders, payments, and patient invoices efficiently.
• Responsible for the receiving, inspecting, processing, and shipping of all hearing aid orders, batteries, and accessories.
• Assist with various administrative tasks to support the smooth operation of the office.

Requirements

• 3+ years in a professional customer service or administrative role.
• Medical office admin or management experience is ideal.
• Excellent verbal communication skills, especially for interacting with patients who have hearing impairments.
• Highly organized with a professional, outgoing demeanor.
• Comfortable with learning new software and navigating computer systems.
• Reliable, self-starter who can adapt to various tasks and accommodate patient needs.

Nice-to-haves

• Experience in retail sales, sales support, or marketing communications is preferred.
• Proficiency in MS Word, MS Excel, MS PowerPoint, MS Outlook, and internet search engines.
• Bi-lingual in Spanish is a plus.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance