Patient Care Coordinator - Portland, OR

Optum - Portland, OR

Full-time - Entry Level

Portland, OR

5,001-10,000 employees

Insurance Carriers and Related Activities

About the position

The Patient Care Coordinator at Optum is responsible for ensuring smooth operations within the clinic by managing patient interactions, scheduling appointments, and supporting the care team. This role is crucial in delivering excellent customer service and adhering to established processes and protocols, ultimately contributing to improved health outcomes for patients.

Responsibilities

• Checks patients in and out for scheduled appointments
• Collects and processes patient payments
• Collects and processes incoming and outgoing mail
• Prepares patient documents, labels, and packets for clinic operations
• Schedules, cancels, and changes appointments within the scheduling module of the electronic medical record (EMR)
• Collects insurance cards and photo identification for all patients, scans and uploads them to the EMR
• Registers new and returning patients, collecting and verifying all demographic information and completing accurate and detailed data entry into the EMR
• Verifies insurance eligibility using the EMR or insurance portal electronic verification system
• Acts as a resource person to patients and staff regarding clinic and front office operations
• Takes incoming calls for scheduling and other inquiries, documenting each call within the EMR and dispositioning the call appropriately
• Makes outgoing calls for scheduling, re-scheduling or returning patient calls or as directed
• Documents within the EMR using grammatically correct written English language
• Maintains/Orders office supplies as needed
• Attends and participates in monthly staff meetings
• Participates in monthly assignment rotations and assigned support tasks
• Works rotating Saturday shifts as assigned.

Requirements

• High School Diploma/GED (or higher)
• 1+ years of Microsoft Office experience
• 1+ years of customer service experience

Nice-to-haves

• Medical Office experience
• 1+ years of electronic medical record experience
• 1+ years of health plan insurance knowledge
• Bilingual (English / Spanish)

Benefits

• 401(k)
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Employee stock purchase plan
• Paid Time Off
• Medical Plan options
• Vision insurance
• Life & AD&D Insurance
• Short-term disability
• Long-term disability coverage
• Education Reimbursement
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)